Shipping & Delivery Policy
This Shipping & Delivery Policy applies to orders placed through ZipLance within our serviceable delivery areas.
📦 Order Processing
Orders are processed immediately after confirmation during our operating hours. Once confirmed, our team begins preparing your order for dispatch.
🚚 Delivery Time
ZipLance is committed to delivering your groceries as quickly as possible.
- Estimated Delivery Time: 20–30 minutes from order confirmation.
- Delivery time may vary depending on your location, order volume, traffic, weather conditions, or other unforeseen circumstances.
- During peak hours, festivals, or heavy rainfall, delivery may take longer than expected.
📍 Delivery Areas
Currently, ZipLance delivers only within our serviceable locations. If your address falls outside our delivery zone, your order may be cancelled and any prepaid amount will be refunded.
📲 Order Tracking
After placing your order, you will receive order confirmation and delivery updates via SMS, WhatsApp, or phone call, wherever applicable.
💰 Delivery Charges
Delivery charges, if applicable, will be displayed during checkout before you complete your order.
❌ Failed Deliveries
Delivery may fail due to any of the following reasons:
- Incorrect or incomplete delivery address
- Customer unavailable at the delivery location
- Unable to contact the customer
- Customer refuses to accept the order
In such cases, ZipLance reserves the right to cancel the order. Refunds, if applicable, will be processed according to our Refund Policy.
📦 Order Verification
Please verify your order at the time of delivery. If you receive any damaged, missing, or incorrect items, contact our support team immediately on the same day of delivery.
📞 Contact Us
If you have any questions regarding shipping or delivery, please contact us:
- ZipLance
- Phone: +91 7022638895
- Website: www.ziplance.in
- Address: 3rd Cross, 2nd Main, DLF Road, Avanishringeri Nagar, Hulimavu, Bangalore, Karnataka – 560076