Privacy Policy

This Privacy Policy describes how ZipLance collects, uses, stores, and protects your personal information when you use our website and services.

1. Introduction

Welcome to ZipLance. By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms & Conditions.

2. Information We Collect

Personal Information

We may collect the following information when you place an order or create an account:

Full Name
Mobile Number
Email Address (if provided)
Delivery Address
City, State and PIN Code
Order History
Payment Information (processed securely through payment gateway providers)

Automatically Collected Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Similar Technologies

3. How We Use Your Information

We use your information to:

Process and deliver grocery orders.
Provide customer support.
Send order confirmations and delivery updates.
Improve our website and services.
Prevent fraud and unauthorized activities.
Comply with legal requirements.
Send promotional offers (only where permitted).

4. Cookies

ZipLance uses cookies and similar technologies to improve website performance, remember your preferences, and enhance your shopping experience. You can disable cookies through your browser settings, although some features may not function properly.

5. Sharing Your Information

We may share your information only with trusted third parties necessary for providing our services, including:

Delivery partners.
Payment gateway providers.
Technology and hosting service providers.
Government authorities where required by applicable law.

We do not sell, rent, or trade your personal information to third parties.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no online system can guarantee complete security.

7. Data Retention

Your information is retained only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

8. Your Rights

You may request to:

Access your personal information.
Correct inaccurate information.
Delete your account (subject to legal requirements).
Opt out of promotional communications.

9. Third-Party Services

Our website may contain links to third-party websites or services. ZipLance is not responsible for their privacy practices or content.

10. Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with immediate effect.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Business Name: ZipLance
Website: www.ziplance.in
Phone: +91 7022638895
Address: 3rd Cross, 2nd Main, DLF Road, Avanishringeri Nagar, Hulimavu, Bangalore, Karnataka – 560076