Refund & Return Policy
This Refund & Return Policy applies to all orders placed through ZipLance.
📦 Damaged, Defective or Incorrect Items
If you receive a damaged, defective, expired, or incorrect product, please contact us within 2 hours of delivery.
To process your request, please provide:
- Clear photos or videos of the product.
- The order number.
- A brief description of the issue.
❌ Missing Items
If any item is missing from your order, please notify us within 2 hours of delivery.
After verification, the missing item will either be delivered or the corresponding amount will be refunded.
🥦 Perishable Products
Fresh fruits, vegetables, dairy products, bakery items, frozen foods, and other perishable goods cannot be returned once delivered unless they are damaged, defective, expired, or incorrect.
🚫 Order Cancellation
- Orders may be cancelled before they are packed.
- Once an order has been packed or dispatched for delivery, it cannot be cancelled.
💰 Refund Eligibility
Refunds will be issued only in the following situations:
- Damaged or defective products.
- Expired products.
- Wrong product delivered.
- Missing items that cannot be delivered later.
- Orders cancelled by ZipLance due to product unavailability.
💳 Refund Process
- Approved refunds for prepaid orders will be credited to the original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, refunds will be processed to the customer's bank account or UPI after verification.
🚫 Non-Refundable Cases
- Change of mind after delivery.
- Products that have been opened, consumed, or used.
- Incorrect delivery address provided by the customer.
- Failure to receive the order due to customer unavailability.
📞 Contact Us
If you have any questions regarding refunds or returns, please contact us:
- ZipLance
- Phone: +91 7022638895
- Website: www.ziplance.in
- Address: 3rd Cross, 2nd Main, DLF Road, Avanishringeri Nagar, Hulimavu, Bangalore, Karnataka – 560076